Privacy Policy

Last Updated: September 2026

At NeoVision Australia, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or subscribe to updates, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase information

  • Payment and transaction details

  • Information you provide when contacting us

  • Account information, if you create an account

  • Technical information such as IP address, browser type, device information, and website activity

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders

  • Confirm and manage purchases

  • Communicate with you about your orders

  • Respond to questions, enquiries, or customer support requests

  • Provide information about our products and services

  • Improve our website, products, and customer experience

  • Prevent fraud, misuse, and unauthorised activity

  • Maintain the security and functionality of our website

  • Meet our legal and regulatory obligations

Where required, we will obtain your consent before using your information for marketing communications.

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

NeoVision Australia does not need to store your complete payment card details when payment processing is handled by these providers. Payment information is processed according to the applicable privacy and security practices of the payment provider you choose.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide a better browsing experience.

Cookies may be used to:

  • Remember preferences

  • Keep products in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Support relevant advertising and marketing activities

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some features of our website function.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business. These may include:

  • Payment processing providers

  • Shipping and delivery partners

  • Website and hosting providers

  • Technology and analytics providers

  • Customer service providers

  • Marketing or communication platforms

These providers may only receive information necessary to perform the services they provide to us.

We may also disclose information where required by law, legal process, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, and meeting legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Your Privacy Rights

Depending on where you live and the applicable privacy laws, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Ask questions about how your information is handled

Some requests may be subject to legal or operational limitations.

To exercise an applicable privacy right, please contact us using the details provided on our website.

9. Marketing Communications

If you choose to subscribe to our emails or promotional communications, we may send you information about new products, collections, offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.

Even if you opt out of marketing communications, we may still contact you when necessary regarding an order, transaction, account, or other service-related matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle privacy matters, please contact NeoVision Australia through the contact details provided on our website.

We are committed to handling your information responsibly and maintaining your trust as you shop with NeoVision Australia.