Shipping Policy
Last Updated: September 2026
At NeoVision Australia, we want your order to arrive safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Once your order has been successfully placed, we begin preparing it for dispatch.
Orders are generally processed within 1–3 business days. Processing times may take longer during busy periods, sales, new collection launches, public holidays, or other unexpected circumstances.
You will receive an order confirmation after your purchase and, where available, shipping confirmation once your order has been dispatched.
2. Shipping Times
Delivery times depend on your location, the shipping method selected, and the courier handling your order.
Estimated delivery timeframes are provided during checkout where applicable. Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including courier delays, severe weather, public holidays, customs procedures, or incorrect delivery information.
3. Shipping Locations
NeoVision Australia ships to selected locations within Australia and may offer international shipping to selected countries.
Available destinations and shipping options will be displayed at checkout based on your delivery address.
If international shipping is available for your location, additional delivery conditions may apply.
4. Shipping Costs
Shipping costs are calculated based on factors such as your delivery location, order size, and shipping method.
The applicable shipping fee will be displayed during checkout before you complete your purchase.
From time to time, NeoVision Australia may offer free shipping promotions or other delivery offers. Any applicable conditions will be clearly communicated at the time of the promotion.
5. Tracking Your Order
Where tracking is available, you will receive tracking information after your order has been dispatched.
You can use the tracking information provided by the applicable delivery provider to monitor the progress of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
6. Delivery Address
Please make sure your delivery address and contact information are correct before completing your order.
NeoVision Australia is not responsible for delays, additional delivery charges, or lost parcels resulting from incorrect or incomplete delivery information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered the shipping process.
7. Delayed Deliveries
Although we work with delivery providers to ensure orders arrive within the expected timeframe, delays can occasionally occur.
Delivery may be affected by circumstances such as:
Courier or postal delays
Severe weather
Public holidays
High-volume periods
Incorrect or incomplete addresses
Customs processing
Unexpected transportation issues
Events outside our reasonable control
If your order appears to be delayed, please check your tracking information first. If you still need assistance, contact our customer support team.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order details and, where appropriate, photographs of the damaged packaging or products.
If a shipment appears to be lost, we may work with the relevant delivery provider to investigate the matter.
Any resolution will depend on the circumstances of the shipment and the applicable consumer protection laws.
9. International Orders
For international orders, the recipient may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are generally outside the control of NeoVision Australia and may vary depending on the destination and local regulations.
Customers are responsible for ensuring that the products they order can legally be imported into their country.
International delivery times may also vary due to customs clearance and local delivery conditions.
10. Delivery Attempts
If a delivery cannot be completed because nobody is available, the address is incorrect, or the courier requires further action, the delivery provider may leave instructions for collection or arrange another delivery attempt.
Any additional charges resulting from failed delivery attempts may be the responsibility of the customer where applicable.
11. Pre-Orders and Backorders
If an item is available for pre-order or is temporarily awaiting stock, the expected dispatch timeframe will be communicated on the relevant product page or during checkout where possible.
Orders containing both in-stock and pre-order items may be dispatched according to the applicable fulfilment arrangements.
12. Changes to This Shipping Policy
NeoVision Australia may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery providers, or business practices.
Any updates will be posted on this page, and the “Last Updated” date will be changed accordingly.
13. Contact Us
If you have questions about your order, shipping, tracking, or delivery, please contact NeoVision Australia through the contact details available on our website.
We are committed to making your shopping experience simple, transparent, and reliable from checkout to delivery.